We want you to love everything you order from Valtora. If for any reason you’re not completely satisfied, we offer a straightforward return process:
- Return Window: Returns are accepted within 30 days from the date of delivery.
- Eligibility for Return: Items must be in new, unworn, and unused condition with original tags still attached. We do not accept returns on items that have been worn, washed, or damaged.
- How to Return: To start a return, contact our customer service team, and we will provide a Return Authorization Number (RAN) and detailed instructions on how to send your item back.
- Refund Process: After we receive and inspect your return, we will issue a refund to your original payment method within 7-10 business days. Please note that original shipping fees are non-refundable.
- Exchanges: If you wish to exchange an item for a different size or color, we recommend placing a new order and returning the original item for a refund.
Certain items, such as sale items or intimate apparel, are not eligible for returns due to hygiene reasons.